This course has been designed to allow you to gain an understanding of the key areas associated with giving effective information, advice and guidance (IAG). Knowledge and skills learnt will include signposting, referrals, record keeping, confidentiality and communication/listening skills.
On this course, you will study the following five mandatory units:
This course is delivered via blended learning. You will attend sessions face to face in one of our adult learning centres as well as attending some online classes.
For this course, you will be required to create a portfolio of evidence meeting the assessment criteria for the qualification.
For this course, you will need to have a Level 2 English and maths qualification.
You will also need access to a laptop or PC and be digitally confident to attend online classes and complete assignments throughout the course. You can apply to our Chromebook loan system if you do not have a suitable device.
Following the completion of this course, you may be able to join the following courses with us to take your learning further:
You will also be able to use your newfound understanding and skills within your current role.
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